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Returns & Refunds Please contact us at 1-908-855-8100 regarding the returns of products. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original, undamaged packaging. If shipping charges for undelivered shipments not due to any action by Twin Data Corporation result in Twin Data Corporation being charged for that shipment, shipping charges will not be refunded. Non-returnable items:
To complete your return, you must contact Twin Data Corporation via telephone at 1-908-855-8100. You will receive a Return Authorization Number (RMA#) with instructions on where to ship the return. Please do not send your purchase back to the manufacturer without an assigned RMA#. There are certain situations where only partial refunds are granted (if applicable):
Refunds (if applicable) If shipping charges for undelivered shipments not due to any action by Twin Data Corporation result in Twin Data Corporation being charged for that shipment, shipping charges will not be refunded. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable): Sale items (if applicable) Shipping Use a shipping method that provides a tracking number such as DHL, Federal Express, UPS, or the US Postal Service Priority Mail. If you are shipping an item over $75.00 please purchase shipping insurance in the amount of the purchase price. Any products to be returned directly to Twin Data Corporation will be specified when the Return Authorization information is sent to you and will use the following "ship to" address:
You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping the item to you will be deducted from your refund. If the item is returned to an incorrect address, the additional cost of having the returned item shipped to the correct address will be deducted from the refund. An example of this is returning the item to Twin Data Corporation when the "ship to" address on the Return Authorization is to a different location. Depending on where you are located, the time it may take for your exchanged product to reach you, may vary. We cannot guarantee that we will receive your returned item if it does not have a tracking number. Telephone
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