Returns & Refunds

Please contact us at 1-908-688-8100 regarding the returns of products.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original, undamaged packaging.

Additional non-returnable items:
Customized Products
Non US Standard Keyboards
Downloadable software products
Printers: Matrix Line Printers, Matrix Desktop Printers, Laser Printers
Printer Supplies: Printer Ribbons, Toner Cartridges, Ink Cartridges, etc.
Warranty Upgrades
Maintenance Agreements

To complete your return, you must contact Twin Data Corporation via telephone at 1-908-688-8100.

You will receive a Return Authorization Number (RMA#) with instructions on where to ship the return. Please do not send your purchase back to the manufacturer without an assigned RMA#.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item returned in other than original condition packaging.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or if any restocking fee will be charged.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, please contact us at 1-908-688-8100 or orders@twindata.com.

Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Shipping
To return your product, you should ship your product to the return address provided with the RMA# using the format shown below.

Use a shipping method that provides a tracking number such as DHL, Federal Express, UPS, or the US Postal Service Priority Mail. If you are shipping an item over $75.00 please purchase shipping insurance in the amount of the purchase price.

Any products to be returned directly to Twin Data Corporation will be specified when the Return Authorization information is sent to you and will use the following "ship to" address:

Twin Data Corporation
623 Eagle Rock Ave. - Unit 145
ATTN: RMA# XXXXXX
West Orange New Jersey US 07052

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping the item to you will be deducted from your refund.

If the item is returned to an incorrect address, the additional cost of having the returned item shipped to the correct address will be deducted from the refund.  An example of this is returning the item to Twin Data Corporation when the "ship to" address on the Return Authorization is to a different location.

Depending on where you are located, the time it may take for your exchanged product to reach you, may vary.

We cannot guarantee that we will receive your returned item if it does not have a tracking number.

Contact Information

Telephone

• 1-800-597-2525 (U.S. and Canada)

• 1-908-688-8100 (International)

FAX

• 1-908-688-8160

Physical Address

• 623 Eagle Rock Ave. - Unit 145, West Orange, New Jersey  07052

Mailing Address